In today’s fast-paced business world, you need reliable computer network support professionals. Computer networking is a fundamental part of the technological structure of every business, educational institution, health organization, and government entity nowadays.
Thus, it’s essential to hire experienced and reliable computer network support professionals. Whether you are a small business owner or a leader of a big organization – these professionals make sure that the networking hardware, wiring, cabling, and other related technologies and processes your business needs are working correctly.
Aside from experience and reliability, what other qualities you should look for in these highly skilled individuals? Of course, knowledge and expertise in computer network are already a given.
In today’s post, we’ll look at four qualities you need to look for in an exemplary computer network support professional.
Outstanding Communication Skills
A significant aspect of this job is handling hardware and software and resolving any network issues.
However, an IT professional will need to interact regularly with their clients, the ones who depend and use computer networks.
Besides regular interaction, a computer network support professionals must know how to make their clients understand complicated IT terminologies and scenarios.
They also need to be comfortable with understanding the network needs of an organization so that they can offer the right computer network solutions.
Asking the right questions to narrow down what needs to be achieved is essential.
Also, computer network support technicians will sometimes have to be the liaison between the other IT staff and the end-users, ensuring that all interested parties stay on the same page.
That’s why having outstanding communication skills is a must for any network technician.
Sharp Analytical and Deductive Skills
Computer network structures come in many different forms, shapes, and sizes. They encompass an array of hardware products, created by other manufacturers following different sets of standards.
This is why a computer network is akin to a significant and complex maze or jigsaw puzzle. When an issue arises, it’s up to the technician to decipher where the problem is coming from. Once they figure it out, they must employ several techniques and strategies to solve them.
No two computer network infrastructures are exactly alike. Thus, a computer network professional will have to draw on his or her own analytical skills to uncover the source of the problem.
Even seasoned computer network support professionals will tell you that what they do is not always a straightforward process. The job involves comprehensive data collection, thoughtful analysis, deductive reasoning, sharp intuition, and keen judgment.
Computer Network Support Professionals Are Good Team Players
As stated earlier, IT network technicians create and manage the network infrastructures that support different devices and technologies.
For this reason, this isn’t a solitary profession. They often work with a big, multi-disciplinary team of IT professionals. To complete a project or solve an issue, IT network technicians rely on each other for critical support and information sharing on a consistent basis.
The landscape of information technology is ever-changing. It develops rapidly, and it’s quite rare to come across a situation or issue with a one-size-fits-all solution.
IT network technicians have to think creatively and come up with inspired resolutions on the fly.
Whether it’s repurposing an existing networking device or coming up with other tactics to diagnose an issue – creative thinking is an important trait.
These skills play an integral role in the profession. Since modern computers’ IT networks use numerical addressing, technicians must be adept at mathematics.
From binary notations and other mathematical operations, these are vital knowledge to have when upgrading or building networks from scratch.
Using math is also essential in how computer network support managers build the network’s needed capacity, distribute bandwidth, and oversee IT policies.